#Invitations

Invitations let you bring people into your organization by email. Recipients click a one-time link in the email, register (or sign in), and are automatically attached to your org with the right access level.

#How to Invite Someone

1. Go to Users → Users and click Invite user, or Users → Invitations and click Invite user
2. Enter their email address
3. Choose Invite User As:
   • Staff — full access to the app and managing work
   • Client — limited access via the Client Portal only
4. (On paid plans) Review the per-seat charge notice — adding a user adjusts your Stripe subscription quantity by one seat
5. Click Send invitation

The recipient gets an email with a one-time link valid for 7 days.

#What the Recipient Sees

• If they have no HollowPurple account yet, the link takes them to a registration form pre-filled with their email. After registering, they're automatically attached to your org and their email is treated as verified (the invite link itself is the proof).
• If they already have an account, they're prompted to sign in and accept the invitation.

#Assigning Roles (Staff only)

When inviting someone as Staff, you can select one or more Roles to grant them — defaults to the standard Staff role if you don't pick any. Roles determine what they can see and do once they accept; see Roles & Permissions. Client invites skip this step since portal access is fixed. Selected roles are preserved if you later resend the invitation, and can be changed at that point too.

#Pending Invitations

The Users → Invitations page lists every invitation sent for your organization, with:

• Email
• Staff? — whether they were invited as staff or client
• Expires at — invites expire after 7 days
• Accepted — shows when (or if) the invite has been accepted

#Resending an Invitation

If someone's link expires, or they never received the email:

1. Find the invitation in the list (only non-accepted invites can be resent)
2. Click Resend
3. Optionally update the email address or staff/client choice
4. Click Resend in the modal

A fresh token is generated, the expiry resets to 7 days from now, and a new invitation email is queued.

#Cancelling an Invitation

Use the row's delete action to revoke a pending invite. The link in their email will stop working immediately.

#Plan Limits

• Free plan — capped at 3 total users. Once you've hit the cap, the Invite user button warns you and the send is blocked even if the UI is bypassed.
• Paid plans — unlimited users; each new user is one billable seat.

See Plans & Billing for details on per-seat charges.

#Tips

• Invitations are per organization. Inviting the same person to two orgs sends two separate invitations.
• If a user is already a member of the org, the invite is rejected with a friendly notice.
• Sending a new invite for an email that already has a pending invite replaces the old one.