#Articles

Articles are knowledge base content for documenting processes, FAQs, guides, and more.

#Article Statuses

#Creating an Article

1. Go to Customer Relations → Articles
2. Click New Article
3. Fill in the details:
   • Title — Article title (required)
   • Content — Full article content (required)
   • Category — Article category (see Categories)
   • Status — Draft, Published, or Archived
   • Featured Image — Optional header image
   • Published At — When to publish (for scheduling)

#Tags

Add tags to help users find related content (see Tags).

#Rich Editor

The content editor supports:

• Headings (H1-H6)
• Bold, italic, underline, strikethrough
• Lists (bullet and numbered)
• Links and images
• Tables
• Code blocks
• Blockquotes
• Custom blocks
• Fullscreen editing mode

#Article URL

Each article gets an auto-generated URL slug based on the title.

#Engagement Tracking

Articles automatically track:

• Views — How many times it's been read
• Likes — User appreciation
• Bookmarks — Users saving for later

#Comments

Enable comments for user feedback and questions.

#Editing an Article

1. Click on any article
2. Click Edit to modify
3. Save your changes

#Deleting an Article

Articles are soft-deleted (moved to Trash). You can restore them later.

#Export

Download articles as CSV for backup.